Quality drives everything we do.
Continuous quality improvement (CQI) is core to our culture and driving measurable improvements in outcomes is our reason for being. Our standardized clinical protocols reduce variability in care, and our rigorous improvement process helps us to ensure progressive change. We work across the care continuum and measure an agreed set of experience, process, and outcome indicators together with our hospital partners.
Experience Measures
Net Promoter Score (NPS)
Patient satisfaction metrics (e.g. wait time)
Process Measures
Screening for high blood pressure and documented follow-up
Labor without medical induction at 37 to 39 weeks
Screening for depression and documented follow-up
Outcome Measures
Pre-term birth rate
C-section rate
Severe maternal morbidity (SMM)
Racial and ethnic disparities in maternity care are endemic.
In addition to measuring and managing overall improvements, we screen for any differences in outcomes across the population groups that we serve and work to address any disparities.
